Proview Workflow:
The sequence of steps to access the assessment are as follows:
i. Welcome screen with instructions.
ii. Browser permissions check.
iii. Face detection.
iv. Photo ID verification
The candidate has to take a picture of any Identity card that has his photo on it and upload.
v. Audio test.
vi. Test complete.
Common issues that a candidate might face.
1. HARDWARE PERMISSION
Candidate Issue: Not able to allow permission for Camera/Microphone/Location/Notifications.
Sample Screenshot:
Resolution/Troubleshoot :
If you are using chrome browser:
- Click on the secure option or the lock icon which is at the left end of the address bar.
- There you can find a flash, camera, popups and microphone cookie.
- Please keep it as "always allow on this site" and reload the page.
-If the same options are not found on the dropdown, select site settings and allow permission.
Then go back to the assessment page and reload the page
If you are using Mozilla Firefox:
- Click on the lock icon which is at the left of the address bar.
- There you can find options to select in the dropdown menu.
- In permissions, adobe flash, microphone and camera keep on “allow” option.
- Reload the page.
2. FACE NOT DETECTED
Candidate Issue: Face not detected
Sample screenshot:
Resolution/Troubleshoot :
To get your face detected, please follow the below steps.
- Check if your webcam is working properly.
- Ensure that you have sufficient lighting surrounding you preferably with a white background.
- We would request you to move your face close to the camera and adjust the camera screen or try changing the position so that the webcam will detect your face.
- Make sure you have closed all multimedia applications such as Skype or any other apps that are possibly using the camera in the background.
- Select the actual camera from the drop-down list which is on the hardware test page.
If the problem persists, kindly use another webcam/computer.
3. MICROPHONE ISSUES
Candidate Issue: Microphone not detected/ low volume/ speech not detected
Sample Screenshot:
Resolution/Troubleshoot :
This issue can occur if the application is not able to recognize your voice/speech.
Please try the following to pass the Hardware test stage.
Your system volume should be high.
During the Hardware Test when the system is recording for your audio, please speak clearly into the microphone until you complete the phrase which has to be readout.
There should not be any background noises while attending the assessment. Make sure you are accessing the assessment in a quiet environment.
Also, ensure that all other multimedia applications like Skype are closed on your system while you attend the assessment.
It’s recommended to not use mobile earphones to record your voice. Please use the inbuilt mic of the device or use a proper headphone with a mic to record your voice.
While recording the responses, keep the microphone at a minimum distance of at least 5 to 10 centimeters away from the mouth to capture the speech clearly.
4. NOT ABLE TO PROCEED TO THE TEST AND THE PAGE SHOWS LOADING FOR MORE THAN 2 MINUTES
Candidate issue: The candidate is not able to proceed to the test and the page shows loading for more than 2 minutes.
Resolution/troubleshoot :
Loading issues mostly happen due to unstable network connections or the browser cookies and cache.
Close the assessment window and resume the test using the same link and code after clearing the browser cookies and cache.
Also, make sure you have a stable network connection at your end before resuming the test.
5. UNABLE TO SHARE SCREEN
Candidate issue: The candidate is not able to share the screen.
Resolution/troubleshoot :
While you are on the screen sharing page of the assessment, click on the Desktop/Full-screen option and then click on the Share screen option on the bottom right of the page.
If you are using a Mac OS device (Macbook or iMac), you have to allow permission on the system in the first place and post to that proceed with the same on the test platform.
Follow the below steps to allow permission on a Mac OS system.
- On your Mac, choose Apple menu >
- Select System Preferences, then click Sharing.
- If Remote Management is selected, deselect it.
- You can’t have both Screen Sharing and Remote Management on at the same time.
- Select the Screen Sharing tickbox.
6. CAMERA NOT DETECTED
Candidate issue: The camera is not detected.
Resolution/troubleshoot :
If you are using an external webcam, ensure the camera is connected properly to the system and the same camera has been selected for the test page.
Close all the background running multimedia applications on the system which use a camera and ensure the permissions are allowed. Then refresh the page to proceed.
If the same issue persists, that seems to be a hardware malfunction. Switch to a different system or webcam.